Privacy Policy - Upvc Window & Door Repair Dewsbury | Lock & Glass ...

We only collect information that we need to deal with your enquiry, provide a quote, carry out work or meet our legal obligations. This may include:

• Contact details – your name, phone number, email address and how you prefer us to contact you.
• Property details – the address where the work is needed and basic information about the property (for example, type of windows or doors).
• Enquiry details – information you give us about the issue, including photos or videos you choose to send to show the problem.
• Job and payment information – quotes, job notes, invoices, receipts and records of payments.
• Communication records – emails, messages and notes from phone calls so we can keep track of what has been agreed.
• Website and cookie data – basic technical information such as your IP address, browser type, pages visited and how you found our website. This may be collected using cookies and similar technologies. More detail is in the Cookies & Tracking Technologies section.

We do not knowingly collect information about children and we do not collect special categories of personal data (such as health or religious information) for our normal repair services.

We use your personal data only for clear and lawful purposes. In particular, we may use your information to:

• Respond to enquiries – answer your questions, call or email you back and provide information about our services.
• Provide quotes and carry out work – arrange site visits, prepare and send quotes, book appointments, complete repairs and follow up if needed.
• Manage customer accounts – issue invoices and receipts, handle payments and keep basic financial records for tax and accounting.
• Improve our services and website – understand which services people are most interested in and how our website is used so we can make it clearer and more useful.
• Communicate important information – tell you about changes to our services, terms, or this Privacy Policy.
• Send optional updates or offers – if you have chosen to receive them, we may occasionally send service updates or relevant offers. You can ask us to stop at any time.

We do not sell your personal data and we do not pass it to third parties for their own marketing.

Under UK data protection law (including the UK GDPR), we must have a lawful basis to process your personal data. Depending on the situation, we rely on:

• Contract – where processing your information is necessary to take steps at your request before entering into a contract (for example, providing a quote) or to perform a contract (for example, completing agreed repair work and taking payment).
• Legitimate interests – where we have a genuine and fair business reason to use your data and this is not overridden by your rights and interests. This can include responding to enquiries, keeping records of past jobs, improving our services and defending legal claims.
• Legal obligations – where we need to keep or share certain information to comply with the law (for example, tax and accounting rules).
• Consent – where you have clearly agreed to a specific use of your data, such as receiving optional marketing emails. You can withdraw your consent at any time by contacting us.

We treat your information as confidential and only share it when necessary. We may share your personal data with:

• Trusted service providers – companies that help us run our business, such as website hosting, email providers, IT support and cloud storage.
• Accountants and professional advisers – so we can manage our accounts, taxes and business records properly.
• Payment providers and banks – when you pay us for work we have carried out.
• Regulators, law enforcement or authorities – where we are required to do so by law or to protect our legal rights.

Whenever we use service providers, we only share the information they need to perform their services and we expect them to keep your data secure and not use it for their own purposes.

We do not routinely transfer personal data outside the UK. If we ever need to do so (for example, because a service provider’s systems are based overseas), we will ensure appropriate safeguards are in place.

We keep your personal data only for as long as we need it for the purposes described in this Privacy Policy or as required by law.

In general:

• Enquiry information – if you contact us but do not go ahead with any work, we normally keep basic enquiry details for up to 12–24 months, in case you contact us again or ask for a follow-up.
• Customer and job records – if we complete work for you, we usually keep records of the job, your contact details and any related correspondence for up to 6 years, to help with any future queries and to meet tax and accounting requirements.
• Financial records – invoices, receipts and payment details are kept for as long as required by tax law (typically 6 years or more from the end of the financial year).
• Website and analytics data – technical and analytics information is usually kept for a shorter period, typically from a few months up to 2 years, depending on the tools used.

When we no longer need your information, we will delete it or anonymise it so that it can no longer identify you.

You have a number of rights under UK data protection law in relation to the personal data we hold about you. These include the right to:

• Access – ask for a copy of the personal data we hold about you.
• Rectification – ask us to correct any inaccurate or incomplete information.
• Erasure – ask us to delete your data in certain circumstances (“the right to be forgotten”).
• Restriction – ask us to limit how we use your data in certain situations.
• Objection – object to our use of your data where we rely on legitimate interests, and opt out of any direct marketing.
• Data portability – ask us to provide certain information in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation where technically possible.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data. We would always encourage you to contact us first so we can try to resolve any concerns.

To exercise your rights, please use the contact details in the Contact Us About Privacy section or visit our Contact page.

Our website may use cookies and similar technologies to help it work properly and to understand how visitors use it.

Cookies are small text files that are placed on your device when you browse a website. They can be:

• Strictly necessary cookies – needed for the site to function (for example, to load pages or remember basic preferences).
• Performance and analytics cookies – used to collect anonymous information about how visitors use the site, such as which pages are viewed and how users move around the site. This helps us improve the content and layout.

We may use third-party analytics tools (for example, Google Analytics or similar services) to help us understand website traffic and usage patterns. These tools use cookies and similar technologies, but we do not use them to personally identify you.

You can control and manage cookies through your browser settings. You can usually block cookies or set your browser to alert you before they are placed. If you disable certain cookies, parts of our website may not work as intended.

For more details about cookies and your choices, you can also visit independent advice sites such as www.allaboutcookies.org.

We take reasonable steps to keep your personal data secure and to protect it from loss, misuse or unauthorised access.

Measures we may use include:

• Using reputable and secure email, hosting and cloud service providers.
• Using passwords and access controls so that only people who need to see your data can access it.
• Keeping software and devices up to date with security patches where possible.
• Limiting the amount of paper records we keep and storing them securely.

However, no method of sending or storing information is 100% secure. We cannot guarantee the security of data sent to us over the internet, but we do our best to protect it and to handle it carefully once we receive it.

We may update this Privacy Policy from time to time to keep it accurate and up to date, for example if our services change or if the law is updated.

When we make significant changes, we will update the information on this page and, where appropriate, highlight this on our website.

The current version of this policy applies to your use of our website and services. This Privacy Policy was last updated on 1 June 2024.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details below:

• Business name: UPVC Window & Door Repairs – Double Glazing Repairs in Dewsbury & West Yorkshire
• Website: www.upvcwindowdoorrepairs.co.uk
• Email: upvcwindowdoorrepairs@gmail.com
• Phone: +44 7540 960965
• Postal address: 80 Occupation Lane and Carr's Close, Staincliffe, Dewsbury WF13 4BP, United Kingdom

You can also reach us through the form and contact details on our Contact page.